| Contact
AuthenticFoot.Com if you have any question. Check
out our "Frequently Asked Question"
section for immediate answers for your questions.
Customer
Service Phone Number (We do not take Phone Order) :
909.598.8683
(Please
note Customer Service Rep will not answer any questions regarding
bulk sale nor questions regarding shoes and sizes not listed
on the website)
(you may be prompt to leave your return number if system is
busy. If that happens please leave your full name and phone
number so we can call you back as soon as possilbe. Normal
call back time within 1 hour.)
Help
with your order (including order cancellation and Payment
denial questions) please go to Customer
Service Info
Q:
What Payment Methods does AuthenticFoot.com accept?
A:AuthenticFoot.com
uses Paypal's shopping cart system to accept credit card and
bank payments. (For First Time customers, please make sure
to place your order to your billing address or we will not
deny your transaction. We can only ship to an address different
from your billing address if you are a returning customer.)
Customers
without a Paypal account will be setting up an account with
Paypal while you go through the payment process.
Once
you have a Paypal account, returning purchases to AuthenticFoot.Com
or to any websites that accepts Paypal payments as well as
eBay auctions can be done in a few clicks. Paypal is an eBay
company with industry leading security to protect your financial
info.
What
is Paypal?
We
also take money orders and western union payments
Money
Order Payment Detail
Q:
Where is AuthenticFoot.Com?
A:
We are located in 107, NW 9 St. Cir.. Suite #204, Miami, Fla.
33172
Q:
What is AuthenticFoot.Com's
Return Policey?
A:
We will gladly accept return in brand new condition. All shoes
purchased from AuthenticFoot.Com
can only be returned in brand new condition with original
box and all applicable accessories (ex. retro card, original
shoe laces, etc..) The return must be requested 7 days from
the day the shoes are delivered to our customers. Returns
and exchanges back to AuthenticFoot.Com
must be posted marked within 14 days your request has been
approved.
>>Online
Return Application Form
*Defective
shoes must be mailed back to Nike in exchange a gift certificate
at the shoes' suggested retail price value, we can only guarantee
that the shoes purchased from AuthenticFoot.Com
are authentic and in brand new condition, no exceptions. For
detail information on how to return your defective shoes to
Nike please email us at info
Q:
Is AuthenticFoot.Com
a retail store?
A:
We are currently only an online store with office and warehouse
in Walnut, California. We do not have any retail stores.
Q:
Are AuthenticFoot.Com's
Products Authentic?
A:
We only sells Nike Authorized authentic shoes. No variants
and no fakes. Our shoes are supplied by authorized Nike Retailers
(example: Footaction, Champs and Footlocker)
Q:
How does AuthenticFoot.Com
determines shoe pricing?
A:
We base our prices on our cost. Because Nike does not sell
to online merchants we get our products from local stores.
We can sell most shoes for under retail prices.
Q:
How does AuthenticFoot.Com
get such collection of rare and exclusive shoes?
A:
We have arrangement with many domestic & foreign shoe
stores to exchange or buy shoe styles that are limited edition
or shoes that are not released in the U.S.A. We are always
looking for new suppliers who can supply us rare & unique
authentic shoes.
Q:
Is My Payment to AuthenticFoot.Com
Secure?
A:
All Payment are done online through the 100% secured "https"
Paypal server. Paypal is an eBay company that is trusted world
wide. AuthenticFoot.Com
will never get your credit card number (Paypal transfers your
payment to us) and you never have to worry about your credit
card info gets stolen or sold to other party online because
Paypal protects the sensitive information on its online secure
servers.
Q:
Are the sizes listing on AuthenticFoot.Com
Men's sizes or Women's sizes?
A:
All shoe sizes on AuthenticFoot.Com
are in Men's size unless otherwise states as WMNS (women's)
sizes.
Q:
Does AuthenticFoot.Com
have a satisfaction guarantee?
A:
We have a 100% satisfaction guarantee. If you are not satisfied
with your product within 7 days of receipt you can send it
back to us for full refund (less shipping fees)
* All returns and exchanges must be in original new condition
with all accessories in new condition. We cannot take back
any worn or used products. *Additional shipping fee will be
requested for exchange.
Q:
AuthenticFoot.Com
Suppliers?
A:
AuthenticFoot.Com
purchases from authorized Nike dealerships and stores. We
have a staff of shoe experts and collectors that examines
our shoes for authenticity.
*Because
of the increase number of fake "variant" shoes on
the market, no suppliers of AuthenticFoot.Com
will represent themselves as our supplier to sell shoes.
*PickYourShoes.Com
does not purchase from Factories in China and does not have
any relationship with any business in China. We have received
reports of Factories and business claiming to be suppliers
of PickYourShoes.Com. Please do not be fooled.
>>Online
Return / Exchange Application Form
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